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characters Its My Pleasure ñ PDF, eBook or Kindle ePUB Ä [PDF] ✪ Its My Pleasure ✬ Dee Ann Turner – Businesses are built by growing relationships with customers Culture is created by the stories those relationships tell Two of the most important differentiators of a business are its taDrive organizational success and provide innovative growth opportunities for both the business and the individualBased on her than thirty years at Chick fil A most of which have been spent as Vice President Corporate Talent Dee Ann Turner shares how Ch. When you go into a Chick Fil A uick service restaurant anywhere in the country you will not be greeted with replies of “No Problem” or “No Worries” from their employees No you will always be greeted with “It’s My Pleasure” What a difference that is It’s an organizational culture that drives this difference and it’s why Chick Fil A is always spoken of so highly by leadership experts such as Patrick Lencioni and Ken Blanchard And it’s also why Chick Fil A is probably the organization I most highly respect In this book Dee Ann Turner who has worked for Chick Fil A for than 30 years gives us an entertaining look at several of the components that make up that compelling culture Turner tells us that Chick Fil A is not in the chicken business but the people business Selling chicken is just a means for glorifying God She tells us that founder Truett Cathy practiced servant leadership before it was such a trend to do so and led according to biblical principles including their “Second Mile Service” from Matthew 5 Chick Fil A uses the SERVE leadership model which I learned about years ago in Ken Blanchard and Mark Miller’s fine book The Secret Their Core Values tell you a lot about the organization They are excellence generosity integrity and loyalty They have a culture that is about loving life together Their purpose for existence is stewardship and a positive influence on people’s lives All Chick Fil A restaurants continue Truett Cathy’s leadership model by being closed on Sundays Chick Fil A continues to be a privately owned organization as well The organization based in the Atlanta area was founded in 1946 and has than 2000 restaurants An important aspect of the Chick Fil A culture is their hiring process They are diligent about making sure that they select the right people for their organization They select based on character competency and chemistry In selecting leaders Dee Ann writes that a good uestion to ask is “Would you want your children to work for this person” Their stringent selection processes help result in their low employee and leadership turnover rates When discussing the stewardship of Chick Fil A’s leaders I liked how they use and honor their seasoned or older experienced leaders as that describes me Too often older leaders are not as respected as they should be Not at Chick Fil A I agree with her that saying “No” when it needs to be said even in employment and promotional decisions is actually the kind thing to do Other topics that I particularly enjoyed was the author’s comments about calling and servant leadership The author liberally uses real life stories from the organization to illustrate her points I enjoyed hearing stories about generosity creating remarkable experiences for their customers treating customers like friends and family their “First 100” events at new stores and “DaddyDaughter Date Nights” Chick Fil A is much than just another uick service restaurant They truly stand for something think of their core values I hope with this book other organizations will learn from Chick Fil A particularly with respect to excellence and integrity

Dee Ann Turner à 6 characters

Ick fil A has built a devoted talent and fan base Its My ePUB #8608 that spans generations It's My Pleasure tells powerful stories and provides practical applications on how to develop extraordinary talent able to build andor stimulate a company's cultu. I felt this book was average for a leadershipbusiness book The author highlights the importance of not only identifying an organizations purpose vision and values but also living out those values She then elaborates why selecting the right candidates during the recruitment process is crucial The final chapters of the book discuss retention of talent If you commit to the successes of your employees they in turn will commit to the organization

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Its My PleasureBusinesses are built by growing relationships with customers Culture is created by the stories those relationships tell Two of the most important differentiators of a business are its talent and its culture Talent energized by a compelling culture will. Well I liked this book so much I got a part time job at Chick fil A